> For the complete documentation index, see [llms.txt](https://recovery-republic.gitbook.io/recovery-republic-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://recovery-republic.gitbook.io/recovery-republic-docs/faqs/platform-and-usage-faqs.md).

# Platform & Usage FAQs

### **How do I purchase the Recovery Republic?**

The Recovery Republic License can be purchased through Connect Marketplace, accessible in two different ways:

**Option 1:**\
Log in to the Recovery Platform – <https://recoveryprogram.io/>\ <sup>*You will be automatically redirected and logged into Centtura to complete your purchase*</sup>.

**Option 2:**\
Log in directly to Connect Backoffice– <https://bo.connect.ac/auth/login>

#### **Steps to Purchase:**

* Log in to [**Connect Backoffice**](https://bo.connect.ac/auth/login)
* Navigate to **"Marketplace"**
* Add the **Recovery License** to your cart.
* Proceed to **Checkout**.
* Enter your **Billing Address Details**.
* Continue to **Payment**.
* Select your preferred **network**:\
  &#x20;**- USDC** – USD Coin *(Ethereum)*

&#x20;        **- USDCBSC** – USD Coin *(Binance Smart Chain)*

&#x20;        **- USDCMATIC** – USD Coin *(Polygon)*

&#x20;        **- USDTBSC** – Tether USD *(BSC)*

&#x20;        **- USDTERC20** – Tether USD *(Ethereum)*

1. Accept the **Terms and Conditions**.
2. **Click Complete Purchase** > scan the **QR code** or **copy the wallet address**.
3. **Send Funds** – Paste the wallet address into your third-party wallet and send your funds.
4. **Complete Transaction** – Confirm the payment in your third-party wallet.
5. **Confirm Payment in Centtura** > Click **Accept**.

{% hint style="info" %}
Note:&#x20;

* &#x20;The amount shown in *“Minimum Amount to Pay”* reflects only the **product price**.\
  Ensure that the funds sent cover the **full amount**, including network fees, to avoid delays or incomplete payments.
* Once payment is confirmed, the purchase status will update from **'Pending' to 'Completed'** within **5 minutes**.
* <mark style="color:red;background-color:yellow;">Kindly note that this option is strictly for purchase purposes and does not serve as a deposit.</mark>
  {% endhint %}

***

### How do I access the Recovery Republic?

* Log in to the Recovery Platform – <https://recoveryprogram.io/>
* Access your account directly using your registered credentials.

***

### How do I get my Idle digital balances into my Recovery account?

Contact recovery support - <support@recoveryrepublic.io> for more information.

**To verify if your tokens have been credited:**

1. Log in to the Recovery Backoffice – <https://app.recoveryprogram.io/auth/login>
2. Check your balance under  → **Recognized Tokens**

***

### What is the 50:50 ratio?

Example:

* 100 Legacy balance = 100 USDC
* If the deposit is less than the recognised token amount, only the equivalent number of tokens will be burned.\
  \&#xNAN;*For instance:* 100 Legacy balance = 50 USDC → only 50 tokens will be burned.

***

### How long does a rewards withdrawal take?

Once a rewards withdrawal request is submitted, it may take up to 48 business hours to be processed (excluding weekends).

***

### How do I deposit into my Recovery wallet?

* Log in to Recovery Platform - <https://app.recoveryprogram.io/auth/login>
* Under "My Pools", choose your network – USDC pair
* Click the vertical three dots (⋮) → Deposit
* Select network: USDCARB – USD Coin Bridged (Arbitrum One) ***(only supported network)***
* Enter the amount
* Generate a deposit address
* Paste the wallet address into your third-party wallet and send your funds
* Confirm the payment in your third-party wallet.

{% hint style="info" %}
**Note:**

* You cannot deposit more than your recognised token amount.
* Always ensure you have additional ETH for gas fees.
  {% endhint %}

***

### How do I withdraw profit or capital?

* Log in to Recovery Platform - <https://app.recoveryprogram.io/auth/login>
* Under "My Pools", choose your network –USDC pair
* Click the vertical three dots (⋮) → Withdraw Profit
* Select the percentage of profit you’d like to withdraw
* Enter the amount
* Click Continue
* Add your wallet address&#x20;
* Add Google Authenticator code&#x20;

&#x20;            **Enable 2FA** (mandatory):

&#x20;                    \- A QR code will pop up.

&#x20;                    \- Open your authenticator app and scan the QR code.

&#x20;                    \- Enter the generated 2FA code.

* Submit withdrawal.

{% hint style="info" %}
**Important:** Withdrawal of principal capital may trigger the Recovery process and may be subject to operational adjustments as described in the platform Terms & Conditions.
{% endhint %}

***

### I added a deposit of $200 but only $50 appeared in my Recovery wallet. Why?

A transfer of $200 was made from an external wallet. However, during the deposit process into the Recovery wallet, only $50 was entered as the deposit amount.

The system processes only the amount specified at the time of generating the one-time wallet address. As a result, $50 was credited, while the remaining $150 was not added to the account.

The deposit amount entered must match the amount sent exactly.

* If a lower amount is sent, the transaction will not be credited.
* If a higher amount is sent, only the specified amount (e.g., $50 USDC) will be credited to the Recovery wallet.

{% hint style="danger" %}
**Important:**\
\- Any remaining balance resulting from a mismatch is forfeited, as the system requires an exact match between the entered and sent amounts.

\- Please ensure all deposit details are accurate before confirming a transaction, as unmatched or incorrect transfers cannot be recovered or reimbursed.
{% endhint %}

***

#### What happens if I do not use my Recovery (RV) balance?

If your Recovery (RV) balance remains unused (i.e., no USDC deposit or participation activity), the system performs a monthly review.

* If the balance is completely unused, it may be cleared during the monthly system check
* Partially used balances will remain active

To keep your balance active, it is recommended to utilize it within the cycle.

If your balance is cleared, you will need to **add new RV balance.**


---

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